This website www.creativepoolsandleisure.co.uk is operated by CREATIVE POOLS AND LEISURE LTD. (“we”, “us”, “our”). The privacy of our users is important to us and we recommend that all users read this policy very carefully because it contains important information regarding:

·       Who we are;

·       How and why we collect, store, use and share your personal information;

·       Your rights in relation to personal information;

·       How to contact us and supervisory authorities in the event of a complaint.

Who are Creative Pools and Leisure?

We are limited company registered and trading in the UK. We are not a manufacturer of any pool, hot tub, swim spa, leisure and outdoor products including chemicals or accessories. We are a pool contractor. As a pool contractor, we are in a position to initiate the sale of a pool, hot tub, swim spa and outdoor leisure related products including chemicals and accessories.

Our primary business model is to offer the installation services associated with the supply of your goods, as well as after care services in the form of maintenance, repair and replacement. The supply of any goods offered by us are through industry known and trusted suppliers or manufacturers.

When you interact with us or use our website, we act as the data controller of your personal data. This means that we are responsible for processing your personal data within each of our services and outline your rights under the General Data Protection Regulation.

Our Promise to you.

Creative Pools and Leisure are committed to ensuring that your privacy is protected. In the event that we ask you to provide your personal information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.

We are registered with the Information Commissioner’s Office and while we are only processing personal data for the core business purposes, we process and store your personal information in accordance with current data protection legislation.

Your Personal Data

What we need

We only use the fundamental personal data about you which does not include any particular type of information or location. Your personal information will  come in the form of your name, address, email and contact number.

We may combine your personal information with other information we collect or obtain about you such as information provided to us from our third party partners and suppliers who generate work leads, to serve you specifically, such as to deliver a product or service.

Why we need your personal information

We need to know your basic personal data to provide you with marketing and website development and support services in line with any service agreement or contract you enter into with us. This includes providing you with service quotations and estimates and replying to service related queries via email or that you submit via the contact forms on our website.

We will not collect any personal data from you we do not need to provide and oversee the services we provide to you or for the purposes outlined on the form or page used to collect the information.

What we do with your personal information

Your personal information is accessible only by our staff in the UK and used to manage your account with us and provide you with the services you contract with us to supply to you.

There are occasions where some of your information may be passed on to our suppliers in order to complete a sales transaction and ensure the products are delivered to the correct persons and address.

What we would also like to do with your information

We would like to use your name, email address and postal address to inform you of our future offers and similar products. This information is not shared with third parties.

You can unsubscribe at any time via phone 01794 87 44 51 or email info@creativepoolsandleisure.co.uk with the subject line of “Unsubscribe”.

Please include your Email address, first name and last name.

How long we keep your information

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years from the date you last entered into a financial transaction with us, after which time it will be destroyed.

Your information we use for marketing purposes will be kept until you notify us that you no longer wish to receive this information.

How your information is protected

Your personal information is important to us. Our security methods include: -

• Encryption, meaning that information is hidden so that it cannot be read without special knowledge, including keeping up to date on the latest security updates on the network.

• Password controlled electronic and physical access to systems to stop people who are not allowed to view your personal information.

• Training staff to make them aware of how to handle information and how and when to report anything that could breach the terms set out in this policy.

What are your rights?

If at any point you believe the information we have of your is incorrect you can request to see this so it can be corrected.

You can request a copy of your personal information by emailing info@creativepoolsandleisure.co.uk. Alternatively you can request deletion of your personal information too.

Upon a request to see your personal information, correct it or delete it, we will complete a security check to ensure that you are the account holder. We will then process your request within 4 working weeks.

Complaints

If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection coordinator who will investigate.

Our data protection coordinator can be reached via email info@creativepoolsandleisure.co.uk or by telephone 01794 87 44 51  or by post at Creative Pools and Leisure, Basepoint Centre, Premier Way, Abbey Park Industrial Estate, Romsey, Hampshire, SO51 9AQ

If you are not satisfied with our response or believe we are not processing your personal data in accordance with current legislation you can complain to the Information Commissioner’s Office (ICO)

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, SK9 5AF

Tel: 0303 123 1113. Alternatively, visit ico.org.uk or email casework@ico.org.uk.

Document Last Updated: 08/01/2023